Louisiana Department of Revenue Case Study

Implementing vcapture was a strategic initiative that has allowed LDR to manage work inventories and existing staff resources more effectively and has reduced the administrative burden associated with temporary employees.”
– Louisiana Department of Revenue

Situation

The Louisiana Department of Revenue (LDR) is responsible for assessing, evaluating and collecting state taxes. A revised state statute created the need to modernize LDR’s paper document and remittance processing methods to improve turnaround time. A goal was set to reduce the average processing time of paper returns to five business days or less by June 2011. LDR committed to streamlining operations and eliminating redundancy in order to function more efficiently and improve collaboration with other state entities. To meet these goals LDR needed to implement a remote data capture process for documents and remittance received in regional offices.

Solution

virtualsolutions’ vcapture met Louisiana Department of Revenue’s data capture needs for operational efficiency, security and cost savings while integrating seamlessly into LDR’s existing data capture software. vcapture ensures that LDR can meet processing deadlines during seasonal peaks by providing secure access to a limitless pool of data-entry operators. vcapture breaks LDR’s tax documents into digital Snippets. The Snippets are assigned a random ID, scrambled to guarantee security, and sent over SSL to our remote keying network. The Snippets are then dispatched to keyers who enter and verify the data using a secure web browser. Using the vcapture Secure Split Technology, fields containing sensitive information, such as social security numbers and credit card numbers, are again separated into smaller Snippets. All Secure Split Snippets are distributed to different keyers to protect further the confidential data. To ensure a 99.99% accuracy level, each Snippet is validated by at least two independent sources before the data is returned to LDR’s system.

Results

The Louisiana Department of Revenue integrated vcapture into their existing document capture system in a few short weeks. Implementing vcapture required limited IT resources from LDR. Now LDR is empowered to handle peak data processing periods securely without the cost and headaches associated with hiring, training, compensating and supervising seasonal workers.